General Terms and Conditions (GTC)
General Terms and Conditions (GTC)
Matcha & Friends GmbH
1. Scope and contracting parties
1. These General Terms and Conditions (“GTC”) apply to all orders placed via
the online shop
https://www.matchaandfriends.ch.
The contracting party is:
Matcha & Friends GmbH
CHE-267.244.602
Zwirneistrasse 27
8304 Wallisellen, Zurich
Switzerland
2. Any differing terms and conditions of the customer shall only apply if we expressly agree to them.
have expressly agreed to this in writing.
3. We reserve the right to amend these Terms and Conditions at any time. The version that applies in each case shall apply.
which is published at the time of ordering or accepted during the ordering process
became.
For existing subscriptions, we will inform you of any changes. These will be considered as follows:
Accepted, provided the subscription is continued after notification.
2. Formation of the contract
1. The presentation of our products in the online shop does not constitute a legally binding agreement.
This is not an offer, but a non-binding invitation to place an order.
Product images are for illustrative purposes only.
2. By submitting the order via the corresponding button, you agree
a binding purchase offer.
The purchase agreement is concluded as soon as you receive an order confirmation from us via
You will receive an email.
3. We are entitled to refuse orders, in particular in the case of:
- obvious pricing errors
- Delivery impossible
- well-founded suspicion of abuse
4. Offers are valid only while stocks last.
In case of permanent unavailability, we will inform you and refund any payments already made.
Partial deliveries are permitted in the event of temporary delivery delays, provided they
are reasonable for you. No additional shipping costs will be incurred.
5. All contract communication will take place via email. You are responsible for ensuring that...
that your registered email address is correct and that you can receive messages
can be.
3. Prices and payment terms
1. All prices are in Swiss francs (CHF) including VAT.
VAT.
2. Shipping costs are not included in the purchase price and will be shown separately.
3. Payment is due immediately upon completion of the order.
Available payment methods are displayed during the ordering process.
When using external payment providers (e.g. PayPal, Twint, etc.), the following additional terms and conditions apply:
their conditions.
4. Subscriptions (Recurring Deliveries)
1. Certain products offer the option of a subscription.
By subscribing, you are entering into a contract for recurring payments.
Deliveries will be made at the selected interval.
2. The subscription will renew automatically unless it is paused in due time.
or is terminated.
3. By completing the subscription, you authorize us to use the stored data.
Payment method to be automatically charged at the beginning of each interval.
Shipping will take place after successful payment.
4. Subscription Management
Via the customer portal (customer account or Magic Link) you can:
- Pause or cancel subscription
- Skip deliveries
- Postpone delivery date
- Add or remove products
5. Changes must be made before the next automatic charge in order for them to take effect.
will take effect for the upcoming delivery.
If a minimum number of deliveries or payments is specified at the time of purchase
Termination is only possible after the conditions have been met.
6. Payment problems
If the attempt fails, you will receive an email with the option to adjust your settings.
To update payment details.
7. Termination by us
We are entitled to suspend or terminate a subscription for good cause.
terminate, especially in the case of:
- repeated incorrect loading
- Payment default
- abuse
- Suspicion of fraudulent activities
8. Payments already made for services not yet rendered will be refunded proportionally.
provided the reason for termination is not attributable to you.
5. Delivery and Transfer of Risk
1. Delivery is only available within Switzerland.
2. Delivery times are estimates and not binding.
Unless otherwise stated, the deadline begins upon receipt of payment.
3. According to Art. 185 of the Swiss Code of Obligations (OR), the benefits and risks pass to you as soon as the goods are delivered.
was properly handed over to the transporter.
4. In case of loss or damage during transport, please contact us.
Immediately. We will strive for a fair solution (replacement delivery or credit note).
unless the damage was caused by your behavior.
5. Force Majeure
Events outside our sphere of influence (e.g., natural disasters, epidemics,
War, strike, official orders, significant disruptions in transport or
Energy transport) extend delivery and performance deadlines appropriately.
If the disability lasts longer than 60 days, both parties can terminate the contract.
You can withdraw. Any payments already made will be refunded.
6. Retention of title
The goods remain the property of Matcha & Friends GmbH until full payment has been received.
The right to register the reservation of title remains reserved.
7. Warranty and notification of defects
1. Please check the goods immediately upon receipt.
Defects must generally be reported in writing within 5 working days.
document (e.g. with photos).
2. The product characteristics are determined by the information on the packaging.
3. In the case of justified defects, we will, at our discretion, provide a replacement or repair.
If this is not possible or has repeatedly failed, you are entitled to the legal remedies.
Claims (reduction, rescission, damages within the legal framework).
4. No liability is accepted for damage caused by improper storage (e.g., heat-
or light exposure in the case of matcha).
8. Right of return (voluntary arrangement)
1. In Switzerland, there is no statutory right of withdrawal for online purchases.
We voluntarily offer a 30-day return policy from the date of purchase.
2. The prerequisite is that the product is in its original condition.
3. Opened, perishable products (e.g., matcha) are exempt from return.
excluded.
4. The customer bears the return shipping costs.
9. Liability
1. We are liable for damages caused intentionally or by gross negligence in accordance with statutory provisions.
Regulations.
2. We are only liable for slight negligence in the event of a breach of essential contractual obligations.
and limited to foreseeable, typically occurring damage.
3. Liability for indirect or consequential damages (e.g., lost profits) is
– to the extent permitted by law – excluded.
4. This applies to personal injury and mandatory statutory liability cases.
Exclusion is not an option.
5. Permanent availability of the website cannot be guaranteed.
10. Data protection
Personal data is processed in accordance with Swiss data protection law.
Details are regulated in the separate privacy policy on our website.
11. Final Provisions
1. Swiss substantive law applies exclusively, excluding the provisions of the EU.
Conflict of laws.
2. The place of jurisdiction is the registered office of Matcha & Friends GmbH.
Consumers are subject to mandatory jurisdiction at their place of residence.
3. Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.
Provisions unaffected.
